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Title: High Sierra 20" Wheeled Backpack
Purchase
Item
Manufacturer: High Sierra
List Price: $200.00
Our Price:
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Features:
- Two bags in one--use it as a wheeled upright or as a backpack on stairs or rough terrain
- Corner-mounted, inline skate-style wheels and recessed, telescoping handle
- Padded backpack straps are stored behind the zippered padded back panel
- Ergonomic, Sure-Grip molded-rubber grab handles with Vapel mesh padding to wick moisture
- Large main compartment has an adjustable padded sleeve that holds a 17 notebook computer
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Customer Reviews: |
| High Sierra 20" Wheeled Backpack by High Sierra Overall Good design -- needs improvement in three areas | It's difficult to find rolling laptop backpacks that can fit a 17 inch laptop so I was happy to find this one. I recieved the bag just a couple days ago.
The Pros:
1) The fabric the backpack is made from seems top notch.
2) The stiching on the bag is neat and well done.
3) The pockets and special features ensure there is a convenient place for everything that needs to go into the backpack.
4) The included strap for attaching another bag to this one is a nice feature.
The cons:
1) The telescoping handle mechanism seems a bit rickety. It doesn't open and close smoothly and it doesn't inspire long term confidence. I'm hoping to get at least a few months use out of it.
2) The wheels don't roll freely and are not attached in a way that they could easily be replaced if needed. It's really a shame that the handle and wheels make what is otherwise an impressively designed and constructed bag seem cheap. In our home we also have some L.L. Bean rolling backpacks. The handles on these L.L. Bean bags operate smoothly and they are very sturdy and reliable. Plus the wheels can easily be changed with a hex wrench if you wanted or needed to.
3) By far the greatest negative to the bag I received was the odor. This wasn't that new car kind of smell. Although the bag looked great, it smelled of mold and mildew, like it had been stored in a dark and damp place for a long period of time (maybe a warehouse). Because it would be a hassle to send back and because it had taken me a long time to find a design I liked, I decided to try fix it. First, I surface washed it inside and out with mild laundry soap, hot water, and a small amout of bleach and let it dry. This helped but didn't get rid of the smell. Next, I repeated the inside out serface cleaning whith 50-50 hot water and bleach. This has made it a lot better. Now I only smell the mold mildew smell if I put my nose to the material or smell inside the bag. This week I'm going to buy some Fabreze (microbial) and try using that on the bag. | | High Sierra 20" Wheeled Backpack by High Sierra Very disappointed... Don't waste time with the warranty & service - they stink | This is an OK product. Solid and well made, except for the handle, which is unnecessarily flimsy. However, the company's warranty is neither OK nor solid. And their service is useless.
This is not a cheap bag, so I didn't just want to dump it while it was still in almost new condition -- but it might have been less of a pain.
I sent this bag for in-warranty repair, and it wasn't repaired right.
Note: In each of my communications, including when I sent the bag, I gave VERY (obsessively) detailed information about the damage. I even sent photographs of the zipper and the handle. I attached a letter to the inside and outside of the bag with the information and photos showing the problems.
No acknowledgment of my letter was included when the bag was returned. There was nothing saying what they did or didn't do or why.
I tried to contact them both by phone and email, and received no help. No one even responded to my email. The person on the phone simply said: send bag at your own expense.
I sent the bag at my own expense (about 30 bucks) to their repair center with a broken handle and a broken zipper. This center doesn't accept return receipts (the post office told me this) so I didn't know they had received the bag until I got it back a long time later. After about a month I received the bag back.
*The zipper is STILL broken.
*The handle has been reinstalled, but it's STILL DAMAGED -- it doesn't retract or extend smoothly (the SAME symptoms it had just before it completely broke off.) So as far as I can tell, I spent 30 bucks to have them do what I could have done myself: put it together with spit and hope..
I can't rely on the bag for regular use any more. I was about to board a plane when it failed the first time, so I had to purchase an overpriced crappy 'replacement' at the airport, so I have already spent about what it would have cost me to buy a new one. (AND it's not a backpack, so I can't use it the way I used this one)
Unfortunately I will have to buy another bag soon. But it won't EVER be a High Sierra product of ANY KIND.
If I hadn't liked the bag so much, I would never have bothered to send it back for repair. But having tried to deal with this company, it is clear they don't give a rats [butt] about their customers after the sale is complete.
Very disappointed.
PS: the bag was about 1.5 years old, and I didn't abuse it. | | High Sierra 20" Wheeled Backpack by High Sierra Product Description | | High Sierra Sports AT3 Sierra-Lite 2-in-1 Carry-on Wheeled Computer Backpack. SAVE BIG! Wheel it upright down the street or airport concourse... or wear it as a backpack on stairs or rough terrain: Large main compartment has an adjustable padded sleeve that holds a 17" notebook computer; Padded backpack straps are stored conveniently behind the zippered padded back panel; Zippered front pocket has a business organizer with PDA pocket, cell phone pocket, pen pockets and key ring; Corner-mounted, inline skate-style wheels and recessed, telescoping soft-grip handle; Ergonomic, sure-grip molded-rubber grab handles have Vapel mesh padding to wick moisture; Adjustable tow straps let you attach additional gear; Made with durable Duralite tech-weave, 900-denier Duralite and 1,200 x 1,800-denier Duralite; 20 x 13 1/2 x 9", 2,305 cubic inches. State Color. Enjoy the convenience of a padded computer sleeve within your versatile 2-in-1 Carry-on Wheeled Backpack. Order yours today! High Sierra Sports AT3 Sierra-Lite 20" Carry-On Wheeled Backpack | | High Sierra 20" Wheeled Backpack by High Sierra Amazon.com Product Description | | Part backpack, part wheeled carry-on, the High Sierra 20" Wheeled Backpack is equally at home in the airport and in the great outdoors. At a compact-yet-roomy 20-inch height, it is small enough to stow and large enough to hold all the gear you need for a walk in the woods or a night away. The large main compartment has an adjustable padded sleeve that holds a 17 notebook computer, and it also includes a zippered front pocket with a business organizer featuring PDA pocket, cell phone pocket, pen pockets and key fob. The padded backpack straps are stored behind the zippered padded back panel for easy access. Or engage the rolly features using the corner-mounted, inline skate-style wheels and recessed, telescoping handle with exclusive Soft-Grip. It also features an adjustable tow strap to attach additional gear. About High Sierra
For over 25 years, High Sierra Sport Company has strived to provide the bags you need at a price you can afford. Specializing in adventure travel, High Sierra's dedication to function, design, and quality shines in each product. From athletes and outdoor enthusiasts, to students, travelers, and professionals, High Sierra's versatile, innovative products are sure to fit your needs. High Sierra Sport Company is the official supplier of bags to the U.S. Ski and Snowboarding teams, and its memberships include the Outdoor Industry Association and Sporting Goods Manufacturers Association (SGMA). Founded in 1979 as H. Bernbaum Import & Export Company by Harry Bernbaum and Hank Bernbaum, High Sierra Sport Company has grown to become one of the largest outdoor companies in the United States. Today, High Sierra Sport Company employs 40 people and distributes and sells to more than 1,500 retailers and 2,250 corporate accounts worldwide. |
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